Public Participation Framework

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We collected public feedback to improve our public participation efforts. Our goal is to enhance the City's ability to engage with the public in an inclusive, collaborative, and effective way, to ensure that decision-making processes are informed by a diverse range of perspectives and voices.

What is public participation?

Often referred to as public engagement, the International Association of Public Participation (IAP2) defines public participation as any process that involves the public in problem solving or decision making and uses public input to make sustainable decisions. It may include identifying problems and opportunities, developing alternatives, and making decisions.

Why is the City looking for feedback on public engagement activities?

Community expectations on public participation opportunities are growing and City Council is keen to see more effective and meaningful opportunities for the community to engage in problem solving and decision making. In the past, the City’s public engagement efforts have been developed by multiple departments without a standard approach. To build on our engagement efforts a Public Participation Specialist was hired to develop a Public Participation Framework.

What will a framework do?

The framework will:

  • 🤔Identify guidelines for when to do public engagement.
  • 📝Define processes and standards for employees to follow when developing their public participation plans.
  • 🤝Provide a toolkit and specialist support for public participation and training resources.
  • 📅Create a centre-led coordination process to optimize scheduling and identify opportunities to combine efforts.
  • 📈Develop key indicators to measure effectiveness of engagement activities.

The framework has been developed in accordance with IAP2 standards and guidelines.


We collected public feedback to improve our public participation efforts. Our goal is to enhance the City's ability to engage with the public in an inclusive, collaborative, and effective way, to ensure that decision-making processes are informed by a diverse range of perspectives and voices.

What is public participation?

Often referred to as public engagement, the International Association of Public Participation (IAP2) defines public participation as any process that involves the public in problem solving or decision making and uses public input to make sustainable decisions. It may include identifying problems and opportunities, developing alternatives, and making decisions.

Why is the City looking for feedback on public engagement activities?

Community expectations on public participation opportunities are growing and City Council is keen to see more effective and meaningful opportunities for the community to engage in problem solving and decision making. In the past, the City’s public engagement efforts have been developed by multiple departments without a standard approach. To build on our engagement efforts a Public Participation Specialist was hired to develop a Public Participation Framework.

What will a framework do?

The framework will:

  • 🤔Identify guidelines for when to do public engagement.
  • 📝Define processes and standards for employees to follow when developing their public participation plans.
  • 🤝Provide a toolkit and specialist support for public participation and training resources.
  • 📅Create a centre-led coordination process to optimize scheduling and identify opportunities to combine efforts.
  • 📈Develop key indicators to measure effectiveness of engagement activities.

The framework has been developed in accordance with IAP2 standards and guidelines.

  • Framework update

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    06 Mar 2025
    The City's Public Participation Framework is currently in practice internally. As with any "city-wide" change involving multiple departments and a shift process, it takes times to consistently and confidently accomplish a new way of doing things. In collaboration with the newly created role of Public Participation Specialist, we are working to practice, refine, and implement a framework to better define, develop, and coordinate public engagement efforts.

    Framework launch
    👉Internally, we are practicing and using the framework. Once we are confident, as a City, we can consistently commit, across departments, to the promise we make to the public through the framework, we will promote it publicly.
    👍👎Publicly, there are elements of the framework in practice with select projects. The Public Participation Specialist is collecting feedback from those involved in these projects to evaluate the effectiveness of the public engagement framework.

    How can you see aspects of the public participation framework in practice now?
    1. Register your account on Shape Your City. By registering, you will be subscribed to public engagement e-news alerts to keep you informed of upcoming engagement opportunities.
    2. Check out Shape Your City. There are many projects at various stages detailed on this platform. We are working hard to build on our public participation practice and are listening and learning from public input on the process. You will see these pages consistently evolve and develop as we learn.
    3. Attend our multi-departmental Shape Your City events twice a year (formerly Municipal Mingles) to connect in-person with project teams. Our next event is Thursday, May 1 from 4 to 7 p.m. at Big Marble Go Centre.
  • Update on the Framework

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    20 Aug 2024

    Safira Lachapelle was hired as a Public Participation Specialist within the Communications, Engagement and Marketing department in June 2024. Safira is working on the development of a Public Participation Framework following the What We Heard report(External link) from this engagement.

Page last updated: 06 Mar 2025, 02:43 PM