Special Transit Review

The City of Medicine Hat has collaborated with a consultant experienced in paratransit service, to gather data and valuable ridership input from current and potential users and groups, in order to understand the impact of current Special Transit service levels and the level of community need.

Our review of Medicine Hat Special Transit service has considered industry best practice to identify program gaps and improvement opportunities. This has included customer service, service delivery and other community expectations. All aspects of the Special Transit service have been reviewed, and recommendations for improvement were made through a proposed implementation plan and an updated service policy.

Last June, two in-person engagement workshops were held along with online and hardcopy surveys. We have compiled a What We Heard report summarizing the results of these engagements, which can be reviewed here.

Stay tuned for:

1. Consultant recommendations

2. Selected improvements, and supporting rationale

3. Policy recommendation for City Council consideration

4. Implementation timeline