Project overview FAQ

    What has changed since the conceptual design?

    Based on public feedback (see the What We Heard report 2025), several key changes have been made: 

    • All deep utilities will be upgraded, reducing the need for future excavation
    • Removal of the roundabout.
    • Removal of 57 total bulb outs
    • Only 7 bulb outs remain, located at high-priority pedestrian crossings
    • Remaining bulb outs have been significantly relaxed to allow smoother turns
    • 8 of 15 intersections remain as is, providing ample turning space for larger trucks and trailers
    • 7 enhanced pedestrian crossings, including 5 with rapid flashing beacons and accessibility features
    • The same amount of on-street parking as exists today, with all accessible/loading stalls preserved
    • Improved lighting and added amenities in key areas, including the business district
    • Boulevard landscaping will be determined block by block, with a preference for green landscaping

    Has the City consulted the Fire Department on the project design?

    Yes. The City of Medicine Hat consults with Emergency Services when planning infrastructure changes. The Fire Department has reviewed the revised design, including vehicle turning requirements, and confirmed that emergency response vehicles can safely navigate the corridor.

    Is this project the same as the Division Avenue project?

    No. The Riverside Corridor Enhancement project is not the same as the Division Avenue project. The road functionality will remain unchanged with two driving lanes and parking lanes and both sides. This design aims to balance the amount of change with the overall goal of improving active transportation connectivity, safety and speeding concerns. 

    The closest real-world road comparison is 20 Street NE. 20 Street NE is the same width (11.9m) and function (two driving lanes, parking on both sides, and a bus route). 

    How is the city considering feedback from Riverside residents, and will resident input influence the final project design?

    The City is committed to listening to residents and ensuring community feedback helps shape projects. In April 2025, a conceptual design was shared to gather input. Based on the feedback received, several major changes have been made, including:

    • All deep utilities will be upgraded, reducing the need for future excavation
    • Removal of the roundabout.
    • Removal of 57 bulb outs
    • Only 7 bulb outs remain, located at high-priority pedestrian crossings
    • Remaining bulb outs have been significantly relaxed to allow smoother turns
    • 8 of 15 intersections remain as is, providing ample turning space for larger trucks and trailers
    • 7 enhanced pedestrian crossings, including 5 with rapid flashing beacons and accessibility features
    • The same amount of on-street parking as exists today, with all accessible/loading stalls preserved
    • Improved lighting and added amenities in key areas, including the business district
    • Boulevard landscaping will be determined block by block, with a preference for green landscaping

    Everyone’s input is valued, including those who live, work, and travel through the area.

    Community feedback is an important part of decision-making; however, project decisions must also consider factors such as safety requirements, accessibility, technical analysis, operational needs, budget, and Council direction. Community input helps decision-makers understand local priorities, concerns, and trade-offs when evaluating project options.

    People experience the corridor in different ways. Residents may view it as part of their neighbourhood and daily environment, commuters may use it primarily as a transportation route, and businesses may focus on customer access and day-to-day operations. To understand these different perspectives, targeted outreach included door knocking, one-on-one conversations, community meetings, open houses, and direct contact with businesses and organizations. 

    As decisions move forward, Riverside residents and businesses remain a primary consideration, alongside the needs of transportation users, emergency responders, accessibility advocates, community organizations, municipal operations, and the broader public. Given the range of perspectives expressed, not every suggestion can be incorporated into the final design. This phase of engagement focused on design elements where public input can help inform future decisions.

    How can I access full information regarding this project?

    The City is committed to openness and transparency by facilitating access to records and information unless part or all the record falls under one or more of the exemptions within the ATIA. For more information on our Access to Information procedures, visit our Access to Information section.

    Our project page (medicinehat.ca/riversidecorridor) contains much of the project information.

    Does the $7.45 million project budget cover all planned upgrades, and where is the funding coming from?

    The approved $7.45 million capital budget is for the surface project, which includes road reconstruction, lighting, and related surface infrastructure improvements. Approximately 98% of this funding comes from federal and provincial programs, including the Canada Community-Building Fund and the Local Government Fiscal Framework, with no direct impact on municipal property taxes. The remaining 2% is funded through existing capital reserves and is not expected to materially affect property taxes.

    The deep utility upgrades (the underground utility infrastructure) are still under review and are not included in the approved $7.45 million budget.  The current proposed design includes renewal of all major deep utilities, subject to approval through the 2027/28 business planning process. Environmental Utilities has requested $10.32 million in funding for deep utility upgrades to be considered by Council as part of the 2027/28 business planning process. 

    Funding for transportation infrastructure projects is allocated at the City-wide level and is not separated by neighbourhood. As with other municipalities, the City of Medicine Hat actively seeks available federal and provincial grant funding to help offset the cost of infrastructure improvements and reduce pressure on local taxpayers.

    What are the funding criteria and eligibility requirements for this project?

    The $7.45 million surface project was approved in 2025.   Funding is not awarded because the project includes active transportation. The Riverside project qualifies for Canada Community-Building Fund and the Local Government Fiscal Framework because it is a capital infrastructure renewal project. Active transportation elements are eligible within the broader project scope, but they are not a mandatory condition for receiving the funding.

    If government funding is not approved, will the project be limited to essential infrastructure repairs and repaving?

    Federal and provincial funding for this project has been approved and secured. The City received these grants because the project includes major infrastructure repairs. The funding is not tied to a specific design option. The City-funded portion has also been approved and can be used for project improvements beyond infrastructure and road repairs. 

    Grant funding was applied for and awarded in 2025 for both the Provincial Local Government Fiscal Framework Program in the amount of $1,450,000, and Federal Canada Community Building Fund Program in the amount of $5,851,000. Capital funding of $7.45 million for the surface project was approved in 2025. Approximately 98% of this funding is provided through federal and provincial programs, including the Canada Community-Building Fund and the Local Government Fiscal Framework. These funds are open to any Municipality, and the City of Medicine Hat was awarded the funding after applying for them. The remaining 2% will be covered through existing capital reserves and is not expected to have a material impact on municipal property taxes.

    Has the City evaluated lower-cost alternatives, such as targeted utility replacement, roadway rehabilitation, and selective sidewalk and curb repairs?

    Yes. The City evaluated different rehabilitation options, including targeted repairs and other lower-cost approaches. The existing pavement conditions were reviewed, and rehabilitation options were assessed. The proposed pavement rehabilitation strategy was selected because it provides the long-term solution needed for the corridor. 

    The condition of the deep utilities was also assessed. Due to the age and condition of this infrastructure, full replacement was identified as the most appropriate long-term solution rather than completing smaller repairs that may only provide short-term benefits. Unless replaced with the proposed multi-use trail, sidewalks will be reviewed individually, with replacement limited to sections where the existing condition requires it.

    The proposed design, with a multi-use path, does reduce the total area of roadway required to be rebuilt by over 3,000m2 which is a significant amount of savings to the project and long-term maintenance costs of the roadway itself.

    How can I stay up to date on this project?

    Residents are encouraged to register for Shape Your City to receive updates on engagement projects like this one.

Driving experience FAQ

    Is 3 Street N a Dangerous Goods Route?

    No, 3 Street N is a Restricted Heavy Truck Route (schedule “C” Bylaw 4346).

    What is a restricted heavy truck route?

    A restricted heavy truck route contains additional roadways that allow heavy trucks, but only during a certain period. In Medicine Hat, the use of a restricted heavy truck route is restricted to the hours of 7 a.m. to 11 p.m. Some businesses, such as Gas King, have special permits for their trucks. 

    Will 3 Street N stay a restricted heavy truck route?

    Currently, there are no plans to change the truck route.

    Why is the road being “narrowed?”

    The current design proposes a narrower roadway. 3 Street N is much wider than necessary, which can lead to higher vehicle speeds, reduced attention from drivers, and increased risk for everyone using the road including pedestrians, cyclists, and drivers. The revised draft design maintains on-street parking on both sides while calming traffic and improving visibility. This supports a safer, more livable street environment.

    3 Street N is proposed to be 11.9m wide while maintaining a bus route with two-way traffic and parking on both sides. Semi-mountable (angled) curbs are added to maximize road width. The proposed 3.3m lane widths are the Transportation Association of Canada (TAC) recommended road widths for a bus lane. Many jurisdictions recommend 3.0m lane widths for bus lanes (City of Edmonton recommends 3.0 - 3.2m).   

    20 ST NE is the closest real-world comparison for how the road will function once complete and road width will compare to the completed 3 Street N width.

    Will I lose any parking adjacent to my property?

    The revised design includes the same number of on‑street parking as exists today, with all accessible/loading stalls preserved. In some cases, depending on the location of your property there are changes to parking to improve sightlines and intersection safety.

    Are other traffic control and safety measures (streetlights, stop signs, yield signs, or speed bumps) being considered?

    The project team is evaluating a range of traffic safety measures, including intersection treatments, traffic control devices, lighting, pedestrian infrastructure, and traffic-calming features. Each option will be reviewed based on safety standards, traffic patterns, and the specific needs of the area. 

    Will I be able to safely navigate the intersections without hitting the curb or entering the oncoming lane of traffic?

    Yes. Intersections are being carefully designed to accommodate a range of vehicles, including school buses, garbage trucks, and maintenance vehicles. These designs ensure safe, efficient turning movements for all typical road users. 

    • Within the corridor, there are 8 of 15 intersections remain “as is” with ample turning space to accommodate larger trucks and trailers who wish to avoid bulb outs. 
    • Only 7 intersections have proposed bulb outs on one side. This supports crossing safety at key intersections.
    • All remaining bulb outs have been relaxed to make smoother, easier turns.  

    Do the proposed bulb outs affect driver visibility negatively?

    No. Properly designed bulb outs (curb extensions) are intended to improve visibility between drivers and pedestrians, not reduce it. By extending the curb into the parking lane, pedestrians can stand where they are more visible to approaching drivers, rather than being hidden behind parked vehicles. They also shorten crossing distances and encourage slower turning speeds, which improves overall safety.

    The detailed design process includes reviewing visibility and vehicle turning requirements to ensure the roadway continues to function safely for all users, including larger trucks.

    The proposed design includes a relaxed bulb out design to make the turns smoother for vehicles. For residents interested in seeing what the proposed bulb out looks like, it is painted on road at the intersection of the Elks Hall (3 Street & 3 Avenue N). 

    Traffic Calming | City of Medicine Hat

    Bulb Outs (Curb Extensions)

    Was a roundabout considered for 3 Street N and 2 Avenue NE?

    A roundabout was explored during conceptual design as a potential traffic-calming and safety feature but was removed from the revised design based on public feedback. There is no roundabout in the current proposed design.

    How have winter conditions been factored into the design?

    The project follows Complete Streets principles, which balance the needs of all road users. The design supports walking, cycling, transit, and driving while helping to create streets that are safe, comfortable, and accessible year-round. It also considers operations and maintenance needs to ensure the transportation network works for everyone. City’s snow clearing crew will be equipped and trained to maintain the road and trails. 

    Will snow clearing on 3 Street N change if the street is narrowed?

    No significant changes to winter maintenance operations are anticipated. Snow clearing will continue to be completed according to the City's snow and ice control program and roadway priority system.

    For more info, visit:

    Snow & Ice Control | City of Medicine Hat

Pedestrian experience FAQ

    Will the City clear snow from the proposed multi-use path?

    Yes, the City will be removing snow along the multi-use path according to the priority for pathway snow removal in place at the time of the snowfall event.

    What is the difference between a multi-use path, a bike lane, and a trail?

    • Multi-use path: A paved route shared by people walking, cycling, running, and using mobility devices, typically separated from vehicle traffic. 
    • Bike lane: A designated area for cyclists located on or alongside a roadway. 
    • Trail: An off-street recreational route, often unpaved and made of gravel, dirt, or natural surfaces.

    The project is proposing a multi-use path along 3 Street N.

    Why does the proposed design include a multi-use trail directly alongside a secondary truck route instead of connecting to existing pathways along the river or utilizing 1 Street N?

    Municipal Works develops infrastructure designs based on the policy direction established through the Municipal Development Plan (MyMH), Area Redevelopment Plans, and the draft Transportation Master Plan. These guiding documents support the development of healthy, sustainable communities while balancing the need for safe and dependable travel, equitable transportation options, and efficient movement of goods.

    The 3 Street N corridor currently has poor roadway conditions and requires rehabilitation. This project provides an opportunity to address the existing infrastructure needs while considering how the corridor can best support the long-term vision established through the City’s planning documents.

    The proposed design option includes a multi-use trail along the 3 Street N corridor to support active transportation, improve connectivity, and provide a safer and more equitable transportation network for all users. While the corridor also functions as a restricted truck route, the design process considers the need to balance multiple transportation functions, including pedestrian, cycling, vehicle, and goods movement.

    The proposed design is one option developed through the application of City policies, guidelines, technical considerations, and community needs. The final design direction has not yet been determined and will be refined based on feedback received and Council’s direction. The intent is to select a design that best supports safety, accessibility, connectivity, and the long-term needs of the community.

    Where do the existing trails connect?

    Please visit: 

    Heritage Trails Map 

    How will the addition of a multi-use pathway affect driveway safety for residents, given the potential for e-bikes and e-scooters to approach from either direction at high speeds?

    Multi-use pathways are designed with safety in mind and are commonly used throughout Canada. While users may approach from either direction, pathway design standards emphasize clear sightlines, signage, pavement markings, and appropriate setbacks at driveway crossings to help residents and pathway users see one another and react safely. Canadian guidance also recommends maintaining visibility and minimizing conflicts at driveways through thoughtful design and access management.

    As with any sidewalk, roadway, or pathway crossing, all users share responsibility for safety. Residents exiting driveways should check for approaching pathway users in both directions, while cyclists and micromobility users are expected to travel responsibly, remain alert, and obey applicable laws and bylaws.

    How many trees are expected to be removed to fit the multi-use path within the right-of-way?

    At this stage, no tree removals are anticipated. Tree preservation has been a key consideration in the proposed alignment and any impacts identified during detailed design will be minimized where possible. The alignment of the Multi-Use Pathway has been carefully designed to respect the health of existing trees while maintaining a safe and comfortable space for people walking, rolling, and biking.

    How can trail users safely share the trail, and what etiquette should everyone follow?

    Be alert:

    • Look both ways before entering a pathway. Be sure the trail is clear of obstructions and watch for slippery sections covered by ice, loose gravel or silt. Always remember to watch out for wildlife.
    • Stay aware of your surroundings and make sure that you can hear others. Avoid using smart phones and keep the volume low. Be aware of other trail users and their stopping limitations.

     

    Be courteous:

    • Remember to stay to the right side of the trail and step off when coming to a stop. Keep to the pathways as much as possible to protect wildlife and habitat. Please do not disturb or feed any wildlife.
    • Pick up after your pet and consider keeping your dog on-leash, even on off-leash trails. Not everyone is comfortable with other pets.
    • Remember, not everyone has the same abilities.

     

    Be predictable:

    • Cyclists should make sure their bike is equipped with lights and reflectors, especially if riding at dusk or dawn. Sound your bell or call out to other trail users and slow down before passing on the left-hand side.


    Be safe:

    • The recommended speed limit on our trails is 20km/h. Remember to yield to other trail users.
    • Consider the weather and only hike or ride when trail conditions are adequate.

     

    These thoughtful actions help create a better experience for everyone on the trail.

    For more information, please visit:

    Trail Etiquette

    Trails & Cycling | City of Medicine Hat 

    Where adventure begins: discover Medicine Hat’s trails

    Does the City provide any support or resources to help address community safety concerns related to a multi-use pathway?

    A Parks and Trails Ambassador program is available for volunteers interested in safety for all parks and trail users. Parks and Trails Ambassadors are responsible for:

    • Interacting with park and trail system users by having a presence on the trails, providing an extra set of eyes and ears to promote safety, respect, environment, and inclusiveness for all park and trails systems users 
    • Educating Park and trail system users on how to safely enjoy parks and trails and how to take necessary precautions to protect themselves
    • Providing helpful information, answering questions, or providing clarification on park and trail information, maps, technology, and environment, including pet ownership
    • Being in direct contact with any concerns or suggestions from parks and trail system users
    • Promoting responsible pet ownership through modelling appropriate behaviour while in parks or on the trails
    • Reporting trail conditions including any unsafe situations within parks or on the trail system

    For more information, please visit: 

    Medicine Hat Parks and Recreation Trails & Cycling

    Why aren’t crosswalks proposed on every block?

    Pedestrians will be able to cross at any intersecting roadway. Marked crosswalks will only be installed where higher volume of pedestrians is expected, and necessary to increase the awareness and anticipation of the drivers that pedestrians are likely to cross at these locations. 

    Can every crosswalk also have a ‘push button’ flashing light installed?

    Rapid Flashing Beacons (RFBs) are installed at select crossing locations where additional safety measures are warranted, such as high pedestrian use, low crossing opportunities, limited visibility, roadway geometry or other safety considerations. It is only recommended to have these where they are warranted, otherwise drivers become desensitized to them if they are misused, thus reducing their effectiveness. 

    All crossings are receiving safety improvements including blub outs, and five (🚨) will have rapid light activators (including by St. Joseph’s and the commercial district). 

    Crosswalks in this design are located at the following locations with three new (🆕) locations being added: 

    • 🚨 By St. Joseph’s Home 
    • 🆕🚨 At the corners of the business district (1 AVE NE & Division Ave N) 
    • 🚨 2 AVE NW 
    • 3 AVE NW 
    • 🆕🚨 5 AVE NW  
    • 🆕 7 AVE NW 
    •  At the trail crossing as you leave Riverside 

    What could be added to support crossings for residents with vision impairments?

    The crossings will have “elephants’ feet” to increase cross walk visibility for drivers and provide better visual contrast, and tactile walking surface for people with low vision.

    Support for residents with vision impairments could include audible pedestrian signals, vibrotactile push buttons, and enhanced pavement markings. These accessibility features help users locate crossings, receive crossing information, and navigate intersections more safely. 

    What are elephants’ feet?

    High visibility “elephant feet” are crosswalk markings (typically bright yellow and tactile) installed at crossings to improve the visibility of pedestrian crossings for both motorists and pedestrians, enhancing safety and accessibility. 

    Learn more about Elephants’ Feet.

    Will the sidewalks be replaced or upgraded?

    All damaged and cracked sidewalk panels will be removed and replaced as part of this project.  

    Will this project be incorporating landscaping improvements to the boulevard area adjacent to my property? And will the City be extending my existing walkway to connect to the proposed multi-use path?

    Yes, careful consideration will be made for each location where the boulevard space will be extended or altered to match the existing conditions as most suitable. Connections from existing walkways to the multi-use path will be constructed where required within the boulevard space.

    How will boulevard landscaping (green grass or red-stamped concrete) be determined?

    Boulevard treatments, including landscaping will be finalized later through block‑by‑block discussions with property owners near the end of construction after underground and surface work is finished. 

    Property owners and businesses on 3 Street will be contacted by the project team to review options for the frontage of their property.

    The goal will be to balance individual preferences with consistency along each block. We recognize that grass boulevards require ongoing maintenance, which is the responsibility of adjacent property owners. As an alternative, red stamped concrete may be used in some locations, as it reduces maintenance and can also function as snow storage.

    What are the advantages and disadvantages of red stamped concrete?

    Red stamped concrete is valued for its durability, high visibility, and attractive appearance. It can enhance streetscapes and clearly define pedestrian areas. However, it typically costs more than standard concrete, requires periodic maintenance such as resealing, and can be difficult to repair if colour or pattern matching is needed. Like all concrete, it may also crack overtime due to weather and ground movement.

Deep utilities FAQ

    Are deep utilities included in this project?

    This project will see all deep utilities renewed. The area requires deep utility upgrades (water, sewer, storm, sanitary, gas, and electric). As part of this work, aging sewer infrastructure, including older cast iron and clay pipes, will be replaced with modern PVC pipe. This new infrastructure will address known issues, improve reliability, and prevent costly emergency repairs. 

    How will this project improve underground utilities, drainage, water service, sidewalks, and related property issues?

    This project includes the renewal of all deep utilities within the corridor, including water, sewer, storm, sanitary, gas, and electric infrastructure. Aging infrastructure, including older cast iron and clay sewer pipes, will be replaced with modern PVC pipes to improve reliability, reduce maintenance issues associated with older infrastructure, and help address problems caused by tree root intrusion.

    The upgrades will also improve the drainage system along 3 Street N, where aging infrastructure has contributed to known water pooling concerns. Replacing and rehabilitating the underlying infrastructure and roadway will improve drainage and help reduce these issues. As part of the deep utility upgrades, water pressure improvements are also planned.

    In addition, all damaged and cracked sidewalk panels will be removed and replaced as part of this project. Driveways located within the road right-of-way that have been damaged due to infrastructure-related issues, including water pooling, will be reviewed and may be selected for removal and replacement as part of the project.

    These improvements are intended to address known infrastructure issues, improve system reliability, and reduce the need for future emergency repairs.

    Will water pressure be improved?

    Yes, there will be upgrades to water pressure in the deep utilities. 

    Are PVC pipes safe for drinking water?

    Yes. PVC pipe has been used for drinking water systems across Canada for decades and is approved for water main and water service applications under Canadian standards. Modern PVC pipes used in municipal water systems must meet strict manufacturing and health requirements, including standards that evaluate whether any substances can migrate into drinking water.

    Health Canada and provincial regulators monitor drinking water quality to ensure it meets stringent safety guidelines. Studies and monitoring data from across Canada, including Alberta, have found very low occurrences of contaminants associated with PVC pipe materials, with results generally well below levels of health concern. 

    For these reasons, PVC remains one of the most used materials for municipal water distribution systems throughout Canada.

    For more information, please visit:

    Canadian Drinking Water Guidelines

    Guidelines for Canadian Drinking Water Quality

    Will driveways that have been cracked from pooling be fixed?

    Damaged or cracked driveways within the road right of way will be reviewed and selected for removal and replacement.

    If I have underground sprinklers, will they be repaired or replaced at no cost after construction?

    Any disturbance to landscaping resulting from the project, including sprinkler heads, sod, and other landscape features, will be restored to its original or better condition. All restoration work will be completed as part of the project at no cost to the adjacent property owner.

    Will overhead power lines be moved or buried as part of this project?

    No. Power lines are not part of the scope of this project. During preliminary design, discussions with Utility Distributions System (UDS) showed that they did not want to include relocation of the overhead power lines within the project scope.

    Relocation or undergrounding of overhead power lines is only being considered in specific areas where it is necessary and supported by site conditions. The existing power infrastructure has not yet reached the end of its service life and is generally in fair condition. As a result, relocating or burying power lines along the entire corridor is not required as part of this project.

Construction FAQ

    Where can I learn more about current road construction?

    The City of Medicine Hat provides public information about road projects through its online maps and project pages. Residents can use these tools to view active and upcoming construction, closures, and project timelines. This helps residents understand what work is planned and how it may affect travel in the area. For the most current information, please visit the City’s official website.

    How long will the road be under construction?

    Construction is tentatively planned for the construction seasons of 2027, 2028, 2029. Construction will be phased so that small sections of the corridor are closed at a time, ensuring traffic flows as best as possible. Construction will begin at the commercial district due to grade and the need to start at the lowest point.

    Construction phasing, timelines, and day to day communication are finalized after a contractor is awarded and a detailed work schedule is approved. The City includes requirements in its contracts related to advance notice of service interruptions, access coordination, and incentives (or penalties) for timely completion. We will work with the businesses to mitigate issues as best as possible

    Why can’t the City commit to firm construction dates right now?

    Precise schedules depend on tendering outcomes, contractor availability, weather, and underground conditions that may not be fully known until work begins. The City will share timelines as soon as they are reasonably certain and offers tentatively scheduling years in advance through our public engagement efforts, which have included direct mailers to residents and businesses on estimated construction periods. 

    How is construction timing being managed?

    Large infrastructure projects often require an entire construction season or more to complete due to project size and complexity or weather constraints. To reduce impacts to the adjacent community, work is phased to allow for the completion of one block or area before another is closed. This type of scheduling is designed to minimize prolonged disruption in one area.  

    Renewal projects in the downtown core have been carefully phased to limit the amount of construction occurring each year, helping manage costs while reducing cumulative disruption to residents, businesses, and seasonal activity. Utility and surface renewal projects within the downtown core are nearly complete and bring with them the reduced risk of unplanned or emergency disruptions, the improved reliability of water, sanitary, electrical, storm infrastructure and the renewed streetscape that will encourage visitors to the historic downtown.  

    How will delays be prevented or addressed?

    Most renewal projects include a Site Occupancy Clause within the contract, which creates strong financial incentives for timely completion: 

    • Contractors must declare how many days they need to complete the work. 
    • Finishing early results in a bonus payment per day. 
    • Going over schedule results in penalties charged per day. 

    In addition to the Site Occupancy Clause, tender documents may include provisions that support local presence and contractor responsiveness, an approach that has been successfully applied on many City projects and applies equally to all contractors, regardless of location. 

    How will emergency vehicle access be maintained during construction?

    Maintaining emergency vehicle access is a key requirement throughout all stages of construction. The City works closely with Fire and Emergency Services, EMS, Police, and contractors to ensure emergency vehicles can continue to access properties and respond to incidents safely and efficiently.

    Whenever a road closure or access restriction is required, emergency responders develop alternative access plans to maintain timely response throughout the construction period. The City and its contractors will coordinate construction activities to minimize impacts on emergency services while ensuring the safety of workers, residents, businesses, and road users.

    Residents who would like additional information about emergency preparedness may contact the Fire Department regarding available resources and services, including residential fire safety inspections.

    How will residents and businesses be kept informed during construction?

    While contractors are responsible for daytoday construction communications once a project is awarded, the City builds mandatory notification requirements directly into project contracts. For Riverside and Downtown projects, these include: 

    • General construction impacts: Businesses and residents immediately adjacent to construction areas must receive written notice at least 14 days before work begins, with a followup notice 7 days in advance. 
    • Water and sanitary sewer interruptions: 
    • Written notice provided at least 7 days in advance, and again at 24 hours in advance, for any planned interruption. 
    • When interruptions are longer than 8 hours, temporary water services are required. 
    • Where temporary water connection is needed, the contractor will coordinate an agreeable timing with affected residents a minimum of 7 days in advance. 
    • If urgent conditions arise, contractors are required to provide as much notice as possible, including verbal notice when timelines are compressed.

    These communication requirements are enforceable through the contract and are intended to provide businesses and residents with predictable, timely, and consistent information so they can prepare and reduce disruption as much as possible

    What support will be available for local businesses during construction?

    The City is open to reviewing specific concerns from the business community and working collaboratively across Municipal Works, Environmental Utilities, Economic Development, and other departments to explore potential non-monetary support measures. These discussions will focus on real impacts and practical assistance options. 

    How will signage, parking, and advertising be handled?

    Project communications will prioritize keeping businesses visible and accessible during construction. This includes: 

    • Clear wayfinding and onsite signage directing visitors to open businesses 
    • Promotion of available and nearby parking options 
    • Messaging that emphasizes businesses remain open, rather than highlighting construction disruption 

    Where feasible, project budgets may support temporary signage, accessibility improvements, and promotional efforts. In previous downtown projects, the City has partnered with communications and economic development teams to deliver coordinated advertising campaigns encouraging continued visitation and to facilitate subsidized advertising opportunities for impacted businesses. Similar approaches may be explored for the Riverside and future Downtown projects, including options for additional or adjusted parking. 

    How will the City manage traffic on nearby streets if drivers choose alternate routes?

    The City recognizes that changes to 3 Street corridor may result in some drivers choosing alternate routes, which could change traffic patterns on nearby streets. During construction, a traffic management plan will be developed to help maintain access for residents, businesses, emergency services, pedestrians, and cyclists while minimizing disruptions. Traffic conditions will be monitored, and adjustments will be made if needed.

    Once the project is complete, the City will continue to monitor traffic patterns and collect feedback to understand how the changes are working. If concerns are identified on nearby streets, the City will review the conditions and determine if additional measures are appropriate. Any future changes will be based on observed traffic conditions, safety considerations, and the needs of the surrounding neighbourhoods.

    How does the City’s tendering process work?

    Projects are awarded through a competitive process that balances cost, compliance with specifications, and accountability measures such as site occupancy and communication requirements. This ensures fairness while encouraging efficiency and responsiveness. 

    Will this project prioritize local contractors and workers?

    The City values the role of local contractors and recognizes their knowledge of community conditions. However, City procurement must follow principles of fairness, including geographic neutrality and non-discrimination. This means the City cannot award contracts based solely on locality. That said, tender documents can include requirements related to responsiveness, communication, and project management, which help ensure contractors—local or not—are accountable and accessible once on site.

    How will construction affect residents who do not have alley access, and what measures will be in place to minimize disruption?

    The City and the successful contractor will work directly with residents and businesses that do not have alley access to help minimize disruptions throughout construction. Large infrastructure projects often require an entire construction season or more to complete due to project size, complexity, and weather constraints. To reduce impacts on the surrounding community, construction will be completed in phases so that one block or area can be completed before another is closed.

    Where property access is limited, the following measures will be implemented:

    • Vehicular access may be temporarily restricted during the installation of deep utilities; however, fully accessible pedestrian access to all properties will be maintained at all times.
    • Temporary parking in close proximity will be provided when driveway access is unavailable.
    • Contractors will move garbage bins as needed to ensure collection services continue.
    • Residents and business owners will be provided with the contractor's contact information to coordinate specific access needs, including pickups, drop-offs, deliveries, or other property access requirements.
    • Advance notice will be provided whenever temporary access changes are anticipated.

    Maintaining safe and reasonable access to homes and businesses is a priority throughout construction, and designated parking and access arrangements will be provided where required.

    What happens if construction causes damage to my property or business?

    All contractors must carry insurance and meet strict liability requirements outlined in the tender documents. If damage occurs as a direct result of construction, claims are handled through the contractor’s insurance, with City oversight to help ensure appropriate resolution.