eUtility & eBilling
What is eUtility?
eUtility is a secure internet site in which City of Medicine Hat utility customers can:
- View their current and past utility statements
- View their consumption history
- View the services provided to them
- Request changes on their utility account for 24 hour / 7 day a week service
- Request and set up eBilling (paperless billing)
And now available, hourly consumption data if you have AMI meters!
Why sign up for eUtility?
Where do I sign up for eUtility?
Who can use it?
What do I need to register for my eUtility account?
What kind of identification do I enter?
Why do I need to enter identification?
The City’s priority is to protect your privacy. This is a security feature to ensure
only the account holder has access to their utility account.
What kind of password do I use?
I’m trying to sign on and nothing is happening?
What happens if I forget my password? Who do I contact?
What if I have more than 1 account. Can I see all my locations with one account?
Can both my spouse and I sign up on the same account?
What is eBilling?
eBilling is paperless billing. Instead of receiving a paper utility statement in the
mail, you receive an email notification that your statement is ready for viewing at
the eUtility website.
Why sign up for eBilling?
How do I set up paperless billing (eBilling)?
If I sign up for eBilling, when will I receive my first statement?
How do I get notified that my utility statement is ready? Is it attached to the email?
If I don’t want to sign on for paperless billing, will I get charged a fee for a paper utility statement?
Are utility rates going to increase to pay for this eUtility / eBilling program?
I don’t have a computer and can’t use this, what happens?
Is the site secure?
My hourly consumption graphs won’t load?
Every time I enter the Username and Password, I get brought back to the log in page? What’s wrong?